dbok Privacy Policy — How We Handle Your Personal Data

1. Introduction and Scope

dbok ("we", "our", or "us") operates the online gaming platform accessible at dbok.today. This Privacy Policy describes how dbok collects, uses, stores, and protects personal information provided by users ("you" or "your") when you register for an account, use our services, or interact with our platform in any way.

This Privacy Policy applies to all users of the dbok platform, including visitors who browse without registering, registered account holders, and persons who have previously held an account with dbok. By using the dbok platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

2. Information We Collect

dbok collects personal information from you in the following circumstances and categories:

• Registration data: When you create a dbok account, we collect your name, date of birth, mobile phone number, email address, and residential address. This information is required to verify your identity, confirm your age (21+), and set up your account.
• Identity verification data: To comply with our know-your-customer (KYC) obligations, we may request copies of identity documents such as a National Identity Card (NID), passport, or driving licence. This data is processed solely for verification purposes and stored securely.
• Financial transaction data: We collect details of deposits and withdrawals made through your dbok account, including transaction amounts, timestamps, and the mobile financial service or bank account used. We do not store full payment credentials such as complete mobile banking PINs.
• Usage and device data: We automatically collect data about how you use the dbok platform, including pages visited, games played, session duration, device type, operating system version, browser type, and IP address. This data helps us improve platform performance and detect fraudulent activity.
• Communications data: If you contact dbok support via email or any other supported channel, we retain a record of that communication for service quality and dispute resolution purposes.

3. How We Use Your Information

dbok uses the personal information collected for the following purposes:

• Account management: To create and maintain your dbok account, authenticate your identity at login, process deposits and withdrawals, and provide you with access to the games and services available on the platform.
• Regulatory compliance: To meet our obligations under applicable laws, including anti-money-laundering (AML) requirements, age verification obligations, and KYC standards. dbok is required by law to retain certain transaction and identity records for specified periods.
• Platform improvement and security: To analyse usage patterns, diagnose technical issues, detect and prevent fraud, and improve the overall performance and security of the dbok platform for all users.
• Customer support: To respond to your enquiries, resolve disputes, and communicate with you about your account, transactions, or changes to our services or policies.

4. Data Sharing and Third Parties

dbok does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. dbok may share limited personal data with third parties only in the following specific circumstances:

• Payment processing partners: dbok works with established Bangladeshi mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners to process deposits and withdrawals. These providers receive only the transaction data necessary to process your payment.
• Game and platform technology providers: dbok uses third-party software providers such as Pragmatic Play, Evolution Gaming, and others to deliver its game library. These providers may receive anonymised or aggregated usage data for performance and compliance purposes; they do not receive personally identifiable information beyond what is required for game session integrity.
• Legal and regulatory authorities: dbok may be required by law to disclose certain personal data to regulatory bodies, law enforcement agencies, or courts in Bangladesh. dbok will only make such disclosures where legally compelled to do so and will endeavour to notify you where permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of dbok's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer.

5. Data Storage and Security

dbok takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• SSL (Secure Sockets Layer) encryption is active on every page of the dbok platform — including account login, deposit pages, withdrawal requests, and the game lobby — ensuring your data is encrypted during transmission between your browser and dbok's servers.
• Personal data is stored on secure servers with access controls that restrict access to authorised personnel only. dbok employs role-based access management so that staff members can only access the data necessary for their specific function.
• Payment credentials (such as mobile banking account numbers used for transactions) are stored only in tokenised or hashed form. dbok does not store complete sensitive payment credentials in plaintext.

6. Cookies and Tracking Technologies

dbok uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during a gaming session and security cookies that protect your account from unauthorised access. Essential cookies cannot be disabled.
• Performance and analytics cookies: Used to measure how the platform is used, which pages are visited most frequently, and where technical errors occur. This data is used in aggregate and does not identify individual users.
• Preference cookies: Store your platform preferences such as language settings and display options so that you do not need to reconfigure these on each visit.
• dbok does not use third-party advertising cookies or cross-site tracking cookies. Your browsing activity on dbok is not shared with advertising networks or social media platforms.

7. Your Rights Over Your Personal Data

As a dbok account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of access: You may request a copy of all personal data dbok holds about you. We will provide this information within a reasonable timeframe following identity verification.
• Right of rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. Please notify us promptly of any changes to your contact details or address.
• Right of erasure: You may request deletion of your personal data. dbok will comply with erasure requests subject to any legal retention obligations (for example, transaction records required to be retained under AML regulations). Account closure does not automatically delete all associated data immediately where retention is legally required.
• Right to restrict processing: In certain circumstances, you may request that dbok restricts how it processes your personal data — for example, while a dispute or accuracy query is being resolved.

8. Data Retention

dbok retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any legal retention requirements. In general: active account data is retained for the duration of your account; transaction records are retained for a minimum period required under applicable financial regulation; and communication records relating to support interactions are retained for a reasonable period for dispute resolution purposes.

When you close your dbok account, dbok will delete or anonymise your personal data within a reasonable period, except where retention is required by law. If you wish to request the deletion of data held about a closed account, please contact [email protected] with your account details and deletion request.

9. Children and Age Restriction

The dbok platform is strictly for adults aged 21 and above. dbok does not knowingly collect personal data from any person under the age of 21. Age is verified during the account registration process and may be further verified via KYC documentation at any time.

• If dbok discovers or is notified that an account is held by a person under the age of 21, the account will be immediately suspended, all gaming activity will be voided, and any deposits will be returned to the payment method used, minus any applicable processing fees charged by the payment provider.
• If you believe a minor has accessed or registered on the dbok platform, please contact us immediately at [email protected] so that we can take appropriate action.
• Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. dbok supports responsible use of the internet and takes its obligations regarding minors very seriously.

10. Changes to This Privacy Policy

dbok reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered account holders via their registered email address or a prominent notice on the platform.

Your continued use of the dbok platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with any update to this Privacy Policy, you should stop using the platform and may close your account by contacting [email protected].

11. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data dbok holds about you, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.

Contact: [email protected] — Please include your registered account username or email address and a clear description of your request so that we can respond efficiently. For self-exclusion or responsible gaming support requests, please also see our Responsible Gaming page.

12. Governing Law

This Privacy Policy is governed by the laws applicable in Bangladesh. Any disputes arising from or relating to this Privacy Policy that cannot be resolved through direct communication with dbok shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

dbok is committed to handling all personal data in a lawful, fair, and transparent manner. We review our data protection practices regularly and update this policy as necessary to reflect changes in applicable law, technology, or our business operations. We encourage you to review this Privacy Policy periodically.