dbok Terms and Conditions — Please Read Before Using This Platform

1. Acceptance of Terms

By accessing or using the dbok platform, including its website, mobile web application, and all associated gaming services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the dbok platform.

These Terms and Conditions constitute the entire agreement between you and dbok regarding your use of the platform. dbok reserves the right to update or modify these terms at any time. Continued use of the platform following any changes constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically.

2. Eligibility and Account Registration

To open and use a dbok account, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration. dbok does not permit use of its services by any person under the age of 21.
• You must be a resident of Bangladesh and be accessing the platform from within Bangladesh. dbok is intended for use by persons located in Bangladesh.
• You must not be on any self-exclusion list or have previously been excluded from the dbok platform for terms violations.
• You may only hold one (1) account on dbok. Opening duplicate or multiple accounts is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of any balances held therein.
• You must provide accurate and truthful information during the account registration process. dbok reserves the right to request identity verification documents at any stage.

By registering an account, you warrant that all information provided is accurate, complete, and up to date. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activity occurring under your account.

3. Deposits and Payment Methods

dbok accepts deposits via the following payment methods approved for use in Bangladesh:

• Mobile financial services: bKash, Nagad, Rocket, and Upay. Deposits via these methods are typically credited instantly or within a few minutes.
• Bank transfer via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Processing times for bank transfers may be longer than mobile financial services.
• The minimum deposit amount is ৳100. dbok reserves the right to set or amend minimum and maximum deposit limits at any time with reasonable notice.
• Deposits must be made from payment accounts or methods registered in your own name. Third-party deposits are not permitted and may result in account suspension pending investigation.

4. Withdrawals

Withdrawal requests at dbok are processed subject to the following conditions:

dbok processes withdrawal requests as promptly as possible. Withdrawal timelines depend on the payment method selected and may be subject to identity verification requirements before release. dbok aims to process standard withdrawal requests within 24 hours of approval, though actual credit times depend on the receiving financial institution.

• Withdrawals can only be made to the same payment method used to make your most recent deposit, subject to technical availability. This policy exists to prevent financial fraud and money laundering.
• Any bonus funds credited to your account must meet applicable wagering requirements before they can be included in a withdrawal. Wagering requirements are stated clearly at the time each bonus is offered.
• dbok reserves the right to conduct identity and source-of-funds checks before approving any withdrawal. Failure to provide requested documentation within a reasonable period may result in the suspension of the withdrawal request.
• dbok does not charge fees on standard withdrawals. However, your bank or mobile financial service provider may apply their own fees. dbok has no control over third-party charges applied by your payment provider.

5. Bonuses and Promotions

dbok offers bonuses and promotions from time to time. All bonuses are subject to the following general conditions, unless specific bonus terms state otherwise:

• All bonuses are subject to wagering requirements (rollover) before withdrawal. The specific wagering requirement applicable to each bonus will be stated clearly in the promotion terms. Players must meet the full wagering requirement using real-money bets placed on eligible games.
• dbok reserves the right to withdraw, modify, or cancel any bonus or promotion at any time at its sole discretion. Changes will be communicated via the platform where practicable.
• Bonuses may only be claimed once per eligible player unless specifically stated as a recurring promotion. Duplicate accounts created to claim additional bonuses will be suspended and bonus funds forfeited.
• Free spins awarded as part of a bonus promotion are subject to the same wagering requirement rules. Winnings from free spins must meet the stated rollover before they qualify for withdrawal.

6. Prohibited Activities

The following activities are strictly prohibited on the dbok platform. Violation of any of these rules may result in immediate account suspension, forfeiture of balances, and, where required by law, reporting to relevant authorities:

• Any form of fraud, including collusion with other players, use of bots or automated software, or exploitation of software errors or malfunctions.
• Using dbok for money laundering or any other illegal financial activity. dbok complies with anti-money-laundering obligations and will report suspicious transactions to relevant authorities as required.
• Providing false identity information or impersonating another person during account registration, KYC verification, or at any other point of engagement with the platform.

7. Responsible Gaming

dbok is committed to promoting responsible gaming. The platform is strictly for adults aged 21 and above. The following tools are available to all dbok account holders at no cost:

• Deposit limits: Set daily, weekly, or monthly maximum deposit amounts from your account settings. Changes to lower a deposit limit take effect immediately; requests to increase a limit are subject to a cooling-off period.
• Session time reminders: Configure alerts to notify you of how long you have been playing during a single session.
• Self-exclusion: Request temporary or permanent self-exclusion from the dbok platform at any time by contacting our support team. During a self-exclusion period, your account will be suspended and you will be unable to log in, deposit, or place bets.
• Reality check reminders: Periodic pop-up notifications reminding you of your session duration and cumulative activity since last login.

8. Intellectual Property

All content on the dbok platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of dbok or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the dbok platform without dbok's prior written consent.

The dbok name, logo, and all related product and service names, design marks, and slogans are trademarks of dbok. You may not use such marks without the prior written permission of dbok.

9. Limitation of Liability

To the fullest extent permitted by applicable law, dbok shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the dbok platform. This includes, without limitation:

• Loss of profits, revenue, data, goodwill, or other intangible losses resulting from your use of the platform.
• Any interruption or cessation of access to the platform due to scheduled maintenance, technical faults, or circumstances beyond dbok's reasonable control, including force majeure events.
• Any gaming losses incurred as a result of using the dbok platform. Gaming involves financial risk and dbok does not guarantee any outcome.

10. Account Suspension and Termination

dbok reserves the right to suspend, restrict, or terminate any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to: suspected or confirmed fraud, violation of these Terms and Conditions, failure to provide requested identity verification documentation within a reasonable timeframe, or any activity that dbok believes poses a risk to the integrity of the platform or to other players.

Where an account is terminated due to verified fraud or material breach of these terms, dbok is not obligated to return any funds held in that account. In all other cases of account termination at dbok's discretion, any genuine real-money balance (excluding bonus funds not yet meeting wagering requirements) will be returned to the account holder via their registered payment method following completion of any outstanding verification requirements.

11. Privacy and Data Protection

dbok processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By registering a dbok account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. Key principles include:

• All personal data is stored securely using industry-standard encryption. dbok does not sell or share your personal data with third-party marketing companies.
• dbok uses SSL encryption on all pages and transactions to protect your data in transit between your browser and dbok servers.
• You have the right to request access to, correction of, or deletion of your personal data held by dbok, subject to legal retention obligations. Contact [email protected] to exercise these rights.

12. Governing Law and Disputes

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable in Bangladesh. Any dispute arising out of or in connection with these terms that cannot be resolved through good-faith negotiation shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

If you have a complaint or dispute regarding your dbok account, please contact our support team in the first instance at [email protected]. dbok will endeavour to resolve all complaints promptly and fairly. If you are not satisfied with the resolution provided, you may escalate the matter through the dispute process described in our FAQ page.